Terms & Conditions

Terms & Conditions

Last Updated: September 2026

Welcome to Salezone. These Terms & Conditions govern your access to and use of the Salezone website, mobile application, marketplace, and related services.

By accessing or using Salezone, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About Salezone

Salezone is an online marketplace that allows customers to discover, purchase, and interact with products offered by participating sellers and vendors.

Products available on the platform may be supplied and fulfilled by independent sellers. Accordingly, certain product, pricing, delivery, return, replacement, and warranty conditions may vary between sellers and products.

2. Eligibility

You must provide accurate information when creating an account or using our services.

You are responsible for ensuring that your use of Salezone complies with all applicable laws and regulations.

If you are using Salezone on behalf of a business or organization, you confirm that you have the authority to act on its behalf.

3. Account Registration

Some features may require you to create a Salezone account.

You agree to:

  • Provide accurate and complete information

  • Keep your account information updated

  • Maintain the confidentiality of your login credentials

  • Keep your OTPs and passwords secure

  • Notify us if you suspect unauthorized access to your account

You are responsible for activity carried out through your account unless caused by circumstances outside your reasonable control.

4. Products and Product Information

We and participating sellers make reasonable efforts to ensure that product information displayed on Salezone is accurate.

Product information may include:

  • Product name

  • Description

  • Images

  • Specifications

  • Price

  • Availability

  • Seller information

  • Delivery information

Actual product appearance, color, packaging, or specifications may vary slightly from images or descriptions due to manufacturer changes, screen settings, or other factors.

5. Prices and Availability

Product prices and availability may change at any time.

We reserve the right to correct pricing, product information, availability, or technical errors.

If an order is affected by a significant pricing or availability error, Salezone or the relevant seller may cancel the order and, where applicable, provide a refund for any payment already received.

6. Placing an Order

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if verification or additional processing is required.

Salezone or the respective seller may cancel an order in certain circumstances, including product unavailability, pricing errors, suspected fraud, delivery restrictions, or other legitimate reasons.

7. Payments

Payments may be processed through authorized third-party payment gateways and service providers.

You agree to provide valid and accurate payment information when making a purchase.

Salezone does not guarantee uninterrupted availability of any particular payment method.

Payment transactions may be subject to the terms and policies of the relevant payment provider.

8. Delivery

Delivery times shown on Salezone are estimates and may vary due to:

  • Seller processing time

  • Product availability

  • Delivery location

  • Logistics partner

  • Weather or natural events

  • Public holidays

  • Transportation issues

  • Other circumstances beyond reasonable control

Customers are responsible for providing accurate delivery information.

Salezone and the respective seller may not be responsible for delays caused by incorrect or incomplete customer information.

9. Cancellation, Return and Refund

Cancellation, return, replacement, and refund requests are subject to the applicable Cancellation & Return Policy, product conditions, and seller-specific policies.

Some products may have different or limited return eligibility.

Customers should review the applicable return conditions before placing an order.

For more information, please refer to the Cancellation & Return Policy available on the website.

10. Seller Responsibilities

Sellers and vendors are responsible for ensuring that:

  • Product information is accurate

  • Products comply with applicable laws

  • Products are genuine and lawful

  • Orders are processed appropriately

  • Products are packaged properly

  • Applicable invoices and documentation are provided

  • Applicable return and warranty obligations are fulfilled

Sellers must not list prohibited, illegal, counterfeit, or unauthorized products on Salezone.

11. Customer Responsibilities

Customers agree not to:

  • Provide false or misleading information

  • Use another person's account without authorization

  • Attempt fraudulent transactions

  • Abuse return, refund, or cancellation systems

  • Upload unlawful or harmful content

  • Attempt to interfere with website security

  • Use automated systems to abuse or overload the platform

  • Engage in activities that may harm Salezone, sellers, or other customers

12. Reviews and User Content

Customers may be allowed to submit reviews, ratings, comments, images, or other content.

You agree that your submitted content must:

  • Be truthful and relevant

  • Not contain unlawful or abusive material

  • Not infringe intellectual property rights

  • Not contain personal information belonging to others

  • Not contain spam, advertisements, or malicious content

Salezone may remove content that violates these Terms & Conditions or applicable policies.

13. Intellectual Property

All Salezone branding, logos, website design, software, text, graphics, images, and other content owned or licensed by Salezone are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Salezone content without appropriate authorization.

Product images, logos, trademarks, and other materials belonging to sellers or manufacturers remain subject to their respective rights.

14. Prohibited Activities

You must not use Salezone to:

  • Commit fraud

  • Conduct unlawful activities

  • Distribute malware or malicious code

  • Attempt unauthorized access to systems

  • Scrape or copy website data without authorization

  • Circumvent security measures

  • Impersonate another person or business

  • Upload unlawful or infringing content

  • Interfere with the normal operation of the platform

Violation of these rules may result in account suspension, termination, cancellation of transactions, or other appropriate action.

15. Third-Party Services

Salezone may use third-party services for payments, delivery, communication, analytics, authentication, hosting, and other functions.

Use of third-party services may also be subject to their respective terms and policies.

Salezone is not responsible for services that are independently controlled and operated by third parties, except where required by applicable law.

16. Account Suspension or Termination

Salezone may restrict, suspend, or terminate an account where reasonably necessary, including in cases of:

  • Fraudulent activity

  • Abuse of the platform

  • Violation of these Terms

  • Unauthorized activity

  • Repeated policy violations

  • Legal or regulatory requirements

Where appropriate, customers or sellers may be notified of applicable actions.

17. Disclaimer

Salezone aims to provide accurate and reliable information and services. However, we do not guarantee that the website, product information, content, or services will always be completely uninterrupted, error-free, or available.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the extent permitted by applicable law, Salezone will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform or services.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

19. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your violation of these Terms, misuse of the platform, or infringement of the rights of another person.

20. Changes to These Terms

Salezone may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of Salezone after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

21. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: salezonecare@gmail.com

For order-related enquiries, please include your Order ID so that our support team can assist you more efficiently.

23. Acceptance of Terms

By accessing, registering with, or using Salezone, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Salezone.

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